Widespread 911 outage affects Collin, Dallas, Ellis, Rockwall counties

National Century Link outage continues into Friday

US officials and at least one state said Friday that they have started investigations into a nationwide CenturyLink internet outage that has disrupted 911 service. Pai called the outage "particularly troubling" in a statement.

A number of police and fire agencies said earlier that callers dialing 911 received a fast busy signal, CBS Seattle affiliate KIRO-TV reports.

While a nationwide CenturyLink outage affecting 911 service also hit here in Washington, Whatcom County is unaffected. The interruption began Thursday.

The commission's Public Safety and Homeland Security Bureau will investigate the cause and effect of the outage, he said.

Colorado: The nationwide outages led to dropped 911 calls in northern Colorado as well, according to The Greeley Tribune. "We are seeing good progress, but our service restoration work is not complete", read a tweet from the Louisiana-based telecommunications company.

CenturyLink is a global telecommunications company based in Monroe, Louisiana, serving customers in more than 60 countries and across the USA with the internet and other communications services, including phone and TV. Calls in King, Kitsap, Pierce and Thurston counties were working Friday morning, but call centers and county officials said they can't be sure systems are fully restored, as that depends on CenturyLink.

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In Boston, Massachusetts State Police tweeted that the issue was resolved about 8 a.m. Friday.

CenturyLink calls itself "the second largest USA communications provider to global enterprise customers".

In Greeley, Colorado, the Weld County Regional Communication Center on December 28 said 911 calls were being dropped, but callers should keep trying and emergency dispatchers would try to call back.

As 911 appeared to be restored in some areas, emergency managers continued to advise residents of local ten-digit numbers that could take emergency calls.

CenturyLink didn't immediately respond to a request for comment on the FCC's investigation.

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